Terms of the electricity provider’s offer
- For fixed price offers, for what period of time is that price guaranteed?
- For variable price offers, how often does it change - seasonally, monthly, by day of the week, or time of day?
Contracts or other written agreements
- What is the duration of time for which the agreement remains in effect?
- Does the contract automatically renew?
- If I decide to make changes in my contract, are there any costs?
- Does the electricity provider require a termination fee if I decide to change providers?
Billing
- How will I be billed, and what are the billing options?
Customer Service
- Has the electricity provider clearly described to you how service requests should be handled, and who you should contact if there is an interruption in service?
